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Check out this week’s highlights. Source: Veterinary Medicine dvm360.comFacebook Reviews
Jowee Ko
2021-06-25T14:04:17+0000
Animal World is absolutely unprofessional and unreliable as a whole (both vet and recept staff). 11/10 would not... recommend.
I brought my hamster to Animal World Vet Clinic for a tumor removal surgery on 22nd June 2021.
First of all, absolutely nothing was explained to me pre-op. On hindsight i should have asked more questions but i was too nervous and worried, but i believe it is their duty to explain clearly about the procedures.
1. I was not informed what sort of sutures will be used.
They used non-dissolvable stitches. They proceeded to not mention suture removal is required. Futhermore, non-dissolvable stutures mean the hamster may have to be put under GA AGAIN for the removal to go smoothly. As everyone knows putting animals under GA, ESPECIALLY hamsters, is a very huge risk.
2. I was not asked anything about histology and learnt about it thru my friends, and other vet clinics. I wanted to get histology done but they had already passed me the tumor in the ziplock and said it's not possible as it wasn't preserved. I didn't get the chance to decide. They then said "did u ask the dr? We didn't preserve because u didn't say u want" and that their clinic protocol is different.
Basically... they tried to pull an uno reverse lol.
Regardless of their clinic protocol, i feel they should at least have the courtesy to ask or inform the owners regarding the tumor, ESPECIALLY if their protocol is to not have it preserved.
Plus, again, option for histology was not once mentioned to me.
3. Post-op meds such as pain killers were not prescribed. Not prescribing pain killers post op is really unacceptable of them. They said a meloxicam injection was done during surgery so no meds is needed. Meloxicam is a pain-killer and anti-inflammatory that loses efficacy after 24hrs, regardless of whether it is administered orally or via injection.
After calling up countless clinics including 24h hospitals, because i really thought i was gonna lose her on the night of the 23rd when she suddenly had difficulty breathing, and asking those whose hamsters has undergone surgery, i found out that painkillers were the standard post-op care.
My hamster was suffering in pain, unable to eat and drink, and had irregular breathing, until i rushed her to another vet clinic on 24th June 2021.
4. During consult, i asked about the type of bedding that should be used post-op and was told wood shavings is ok. I asked twice, because i was confused to hear that wood shavings is ok.
I'd brought my hamster over with shredded kitchen towels as bedding and was told to switch back to regular bedding. After checking with many other clinics and with friends whose hamsters have undergone lump removal amongst other surgeries, i learnt that wood shavings is most definitely NOT ok post-op. It can cause irritation and infection to the surgical wound.
Animal World did not bother acknowledging my worries and simply blamed everything on me, ie. "You didn't request it!" when i had NO CLUE what to request for since i was told nothing. They stopped replying after that.
Perhaps a hamster is small and insignificant to them, but they are a vet clinic. If i didn't know better, didn't find it strange, and hadn't asked around, i wouldn't have managed to get my hamster to another vet clinic and who knows what would have happened.
As a pet owner of 20+ years, i have never been met with a more unacceptable vet clinic service/attitude that at Animal World.
They did not bother acknowledging my worries when, as a vet clinic, shouldn't your first priority be the animals' wellbeing?
But nope, they just kept pushing the blame and stopped replying after that.read more
Kai Portnoy
2021-06-19T07:05:24+0000
definitely on pricey side, but prompt and good customer service makes up for it.
Ica Alano
2021-06-03T06:24:48+0000
I came for Dr Geetha as all my cats see her since their kitten days. Can never find another best cat doctor.
CT Kiki
2021-03-23T07:33:44+0000
I Came For Dr Geetha As I Cant Find Any Cat Dr That Is The Best In Sg.
Hearts Zah
2020-12-19T15:04:25+0000
Doctor Geetha The best Vet.and I have been following up from her for years .♥️
Mavrik Teo
2020-10-08T12:16:10+0000
Brought my cat in as he wasn’t his normal self and had trouble moving his bowels.
Dr Elango attended to us.
He was... very patient, assuring and answered all our questions patiently. Looking at how he and his assistant worked and diagnosis he made with confidence I felt my cat was in good hands.
Cat is much better now :)
The team at Animal World Veterinary are all very professional and knowledgeable.
My go to veterinary for sure, thanks again!!read more
Cynthia Ananthi Vivek
2020-06-09T09:51:59+0000
Took our baby Fae (kitten) today... Dr Pathma was really sweet and u can tell that shes one of those who does this... coz she really loves animals... If there is a vet u would wanna go to and not worry about ur babies , this is the place... Much love from Baby Fae, mummy and daddy..read more
Alice Simon
2019-11-26T12:23:00+0000
It has been 2 years plus and never a day have we regretted visiting this clinic. We have nothing but praise and... heartfelt gratitude to the staffs and vets.🥰read more
Stephenie Toh
2019-01-29T15:03:21+0000
Have been sending my husky since young to AWVC for vaccination, check-up, blood tests, spay surgery. Love their... patience, caring hearts and low stress handling attittude towards the dogs. Dr Brandon and his team never fail to slowly explain and address to my 101 questions each time and I am really grateful to each and every one of them for watching over my girl. Really nice to also see that they love what they are doing! Bravo job and keep it up, guys!read more
Ida Magad
2019-01-07T22:56:39+0000
Very warm welcome and treatment from the staff in the clinic. Friendly staff and they definitely know what they are... doing.read more
Jessica Wong
2018-12-11T08:27:10+0000
Would like to take this chance not just to recommend Animal World Vet Clinic, but also to thank them for their... professionalism and initiative to assist us in our pet Snowie’s relocation to Australia. Australia is a very strict country in terms of importing of livestock and pets into their country, hence timelines as well as requirements must be fully met. As we did not engage a pet relocator, we handled all by ourselves. Without the great assistance by Dr. Elango, Dr. Brandon, the assistants and frontdesk staff, things would not have gone this smooth. They have gone beyond their scope of work to ensure Snowie’s able to relocate to Australia successfully and without complications. From the bottom of our hearts, THANK YOU! ◡̈
Blessings,
The HOs
Alvin, Jessica & Snowie
P.S. These are photos of Snowie being collected after her 10 days of quarantine at the centre in Melbourne, and exploring her new home in Perth! Yes, she had to take 2 flights to get to Perth.read more
Suzanlpc Lu
2018-08-20T01:42:15+0000
yes... the doctors and nurses were patience with my dog.. they are so caring and helpful. I am glad to discover this... clinic. .read more
Linaa Cheers
2016-06-12T07:01:59+0000
The Animal world' staffs are very friendly patient and responsible.
Jacinta Ann Lourdes
2017-12-31T10:26:07+0000
Emily had her very first dental at the clinic today. Dr Brandon and the staff were wonderful with her. They even sent... us 'before' and 'after' photos of her teeth. Overall, everyone at the clinic is very professional and caring and make us feel very at home there. Emily loves going there - which is rare, given that animals do not usually like clinics.
Thanks for taking such great care of Emily!read more
Naomi Elvyra Ophelia
2017-11-22T02:56:30+0000
The love of my life, Debbie, is 15 this year.
Few years ago I brought her here with existing congenital heart issues,... collapsing trachea, and persistent wheezing + hacking cough.
Her condition is now well under control, thanks to Sunny's kind advices and help, and Dr. Brandon's dedication even though I can be an extremely stubborn owner. :p
This place is truly second to none for Debbie & me.read more
Yanying Toh
2017-11-02T01:26:13+0000
Unpleasant experience with the staff Sunny with poor attitude. She sweep us off by saying "yes, our doctor signature... worth $50 and if you're unhappy, u can always leave it and find other vet" and threw the paper on the table when all we wanted was to have a better understanding of what we are paying for.
Nevertheless, Dr Brandon was caring on the other hand.read more
Linda Ho
2017-10-01T12:37:20+0000
Went with a seizuring dog. Love the superb care and advise given by the senior vet. He was humorous and caring.... Definitely does decision in the best interest of pet. Definitely will return again.read more
Jennifer Chua
2017-05-15T03:32:28+0000
They did a great job cleaning the teeth for my SS. Very nice staff and caring doctor!